New Cardboard Bottom for my Tote

Ask and you shall receive! I called Vera Bradley customer service yesterday to see if I could get a new base for my Mod Floral Blue Tote. I bought it on ebay and it was in pretty good shape, but the cardboard Bottom was bent in two places, so it didn't stay flat. And when I took it out to wash the bag, the layers of cardboard were coming apart and I ended up with two bases. They said they would mail me a new one! It should be here in 2 to 3 weeks! I really don't think that I have ever interacted with another company with better customer service. Vera Bradley really knows how to take care of their customers!